Platform
ONE PLATFORM FOR ALL OF YOUR CUSTOMER SERVICES
Customer Portal
City Insight gives your customers instant access—anytime, anywhere.
  • Available on mobile and desktop devices
  • Easy payments from the app, with your current vendors and payment channels
  • Customer support through real-time chat, not public social media
Alert Notifications
City Insight keeps your customers out of the dark. Usage notifications keep your customers informed in real time.
  • Email, text, and voice alert options
  • Helps avoid high billing and late payments
  • Promotes water conservation goals 
Advanced Payment Technology
City insight cuts costs with e-billing and make it easy to pay on time with in-app payment options.
  • Autopay options
  • PCI level-1 security (highest available)
  • Works with any billing software
Action Data Reports
Review visual analytics, reporting, and customer relationship data through an easy-to-use interface
  • Program performance reporting
  • Reduced staff time
  • Real-time reporting
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607 SHELBY ST STE 700 PMB 243
DETROIT, MI 48226